Questions and answers
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Getting started
How much does it cost?
Listing is free. If we ever introduce a fee we will tell you first, and it will never apply to a sale you have already agreed.
How do I sign in?
With your email address. We send you a six-digit code each time, so there is no password to remember. Signing in with UAE PASS is coming soon.
I don't have a UAE mobile number. Can I still use Next Owner?
Yes. Add a mobile number from any country. Sellers will see that the number is from outside the UAE.
Can I look around without an account?
Yes. You can browse prices and the main photos of every car. Sign in to see everything else and to make offers or book viewings.
Is there an app?
You can use Next Owner on the web now. iPhone and Android apps are on the way.
How many cars can I list?
Up to two at a time.
Selling
What is the lowest offer?
A price only you can see. Offers below it are declined automatically and you are not notified about them. You can change it or leave it empty.
Which photos do I need?
The front corner, the driver side and the back are required. The app also guides you through the passenger side, front, interior, dashboard, boot, tyres and odometer, and you can add up to twelve labelled extras.
Will my number plate be visible?
No. The app covers it with a Next Owner plate before the photo is uploaded. You can adjust the cover if it is in the wrong place.
Why do you need my VIN?
So serious buyers can check the car's history. It is never shown on the listing, only to buyers who book a viewing or whose offer you accept.
Do I have to scan my Mulkiya?
No, you can type the details in. Scanning is quicker and lets us check the VIN matches.
What happens when I accept an offer?
You and the buyer get each other's mobile numbers and a transfer checklist. You then arrange the viewing or test drive, the RTA transfer and payment together.
Buying
Why can't I make an offer on a car?
Check that your full name and mobile number are in Account. Some sellers also ask for proof of funds; email support@nextowner.ae to get verified.
How many offers can I make?
One open offer per car at a time, and up to three in total on the same car.
How long does the seller have to reply?
72 hours. After that the offer expires and you can make another if you have any left.
Where is the car?
The listing shows the viewing area. You get the exact meeting point when you book a viewing.
Does Next Owner inspect cars?
No. We recommend checking the VIN history and arranging an independent inspection before you buy.
Safety and privacy
Does Next Owner handle payment?
No. Money goes directly between buyer and seller at the transfer. We will never ask you to pay through us.
Who sees my name?
Nobody, until a viewing is booked between you. Then the other person sees a short name, like Sara M. Until then sellers appear as Private seller and buyers as Buyer, with their badges.
Who sees my phone number?
Only the other person in a sale you have agreed.
How do I report someone?
Use Report on the listing or offer. We review reports within 24 hours.
How do I delete my account?
In the app: Account, then Delete my account. See the deletion page if you can no longer sign in.
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